Vantage Painting Co. ("Vantage," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vantagepaintingco.com, contact us by phone or email, or use our painting services.
Please read this policy carefully. By using our website or services, you agree to the practices described here. If you do not agree, please discontinue use of our website.
Short version: We collect only what we need to give you an estimate, complete your project, and communicate with you. We do not sell your information. Ever.
01
Information We Collect
We collect information you provide directly to us and information that is collected automatically when you visit our website.
Information you provide directly:
- Contact information — name, phone number, email address, and home or service address when you request an estimate or contact us
- Project details — information about your home, the scope of work you're considering, preferred timeline, and any special instructions
- Communications — messages, questions, or feedback you send us via phone, email, chat, or web form
- Payment information — we use third-party payment processors; we do not store your credit card numbers on our servers
Information collected automatically:
- Log data — IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages
- Device information — device type, screen resolution, and browser settings
- Cookies and similar technologies — see Section 4 below for details
02
How We Use Your Information
We use the information we collect for the following purposes:
- Estimate & scheduling — to prepare and deliver a free estimate, schedule your project, and coordinate with our team
- Project communication — to send you job confirmations, start-date reminders, progress updates, and completion notices
- Customer service — to respond to your questions, resolve issues, and honor our warranty
- Invoicing & payments — to issue invoices and process payments securely
- Review requests — to follow up after a completed project and invite you to share your experience
- Marketing — with your permission, to send you seasonal promotions, referral program information, or helpful painting tips via email or SMS. You may opt out at any time.
- Website improvement — to understand how visitors use our site and improve its performance and content
- Legal compliance — to comply with applicable laws, regulations, and legal obligations
We will not contact you for marketing purposes more than is reasonable, and every marketing message includes a clear opt-out. We respect your inbox.
03
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers — trusted vendors who help us operate our business, including our CRM platform (GoHighLevel), scheduling tools, payment processors, and email/SMS delivery services. These vendors are contractually obligated to protect your data and may only use it to perform services on our behalf.
- Subcontractors — licensed painting crews who perform work on your project may receive your address and project details for scheduling and access purposes only.
- Legal requirements — if required by law, court order, or governmental authority, we may disclose information as necessary.
- Business transfers — in the event of a merger, acquisition, or sale of our company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
- With your consent — we may share your information for any other purpose with your explicit consent.
04
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience, analyze site traffic, and support our marketing efforts.
Types of cookies we use:
- Essential cookies — necessary for the website to function, such as session management and form security. These cannot be disabled.
- Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics). This data is aggregated and anonymous.
- Marketing cookies — used to deliver relevant ads and track campaign performance (e.g., Google Ads, Facebook Pixel). These track conversions from our advertising.
Your choices: Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect the functionality of certain parts of our website. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
05
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS, and our CRM and communication platforms use industry-standard encryption.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
If you believe your information has been compromised, please contact us immediately at [email protected].
06
Your Rights & Choices
You have the following rights regarding your personal information:
- Access — you may request a copy of the personal information we hold about you.
- Correction — you may ask us to correct inaccurate or incomplete information.
- Deletion — you may request that we delete your personal information. We will honor this request unless we are required to retain it for legal, financial, or contractual reasons.
- Opt out of marketing — you may unsubscribe from marketing emails at any time using the unsubscribe link in any email. To opt out of SMS messages, reply STOP to any text we send.
- Do Not Sell — we do not sell your personal information, so there is nothing to opt out of here. If this ever changes, we will update this policy and notify you.
To exercise any of these rights, contact us at [email protected] or call us at (734) 474-5659. We will respond within 30 days.
07
Third-Party Links
Our website may contain links to third-party websites such as Google, Facebook, or our review platforms. These sites have their own privacy policies, and we have no control over their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
Our inclusion of a link does not imply endorsement of that site or its privacy practices.
08
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it promptly.
09
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or by posting a notice on our website.
Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
10
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out:
- Company: Vantage Painting Co.
- Address: Plymouth, MI — Serving Western Wayne County
- Email: [email protected]
- Phone: (734) 474-5659
- Hours: Mon–Fri 7am–6pm · Sat 8am–2pm
We are committed to resolving any privacy concerns you may have.
Questions About Your Privacy?
We're a local company and a real person will respond to every inquiry — usually within a few hours during business hours.