These Terms of Service ("Terms") govern your use of the website at vantagepaintingco.com and the residential painting services provided by Vantage Painting Co. ("Vantage," "we," "our," or "us"), a company based in Plymouth, Michigan.
By requesting an estimate, signing a project agreement, or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.
Plain language summary: We want every project to go smoothly. These Terms spell out exactly how estimates, payments, scheduling, and warranties work so there are no surprises for either side.
01
Acceptance of Terms
By contacting us for an estimate, entering into a project agreement, making a payment, or accessing our website, you confirm that you have read, understood, and agree to these Terms.
If you are scheduling or approving a project on behalf of a property owner, you represent that you have the authority to do so and that the property owner is also bound by these Terms.
If you do not agree to these Terms, please do not request our services or use our website.
02
Services & Estimates
Vantage Painting Co. provides residential painting services including interior painting, exterior painting, and cabinet painting, primarily serving Western Wayne County, Michigan.
Free estimates: We provide written estimates at no charge. An estimate is not a binding contract — it is an itemized proposal of the work we believe is needed based on our on-site assessment. Pricing is based on conditions observed during the estimate visit.
Estimate validity: Written estimates are valid for 30 days from the date issued. After 30 days, pricing may change due to material costs, labor availability, or project scope changes.
Estimate accuracy: While we make every effort to provide accurate estimates, unforeseen conditions (hidden damage, additional prep work, structural issues) discovered during a project may require a change order. We will always notify you before proceeding with any work outside the original estimate scope.
03
Project Agreements
Work begins only after a written project agreement (proposal) has been signed or approved electronically by the customer and a deposit has been received.
The project agreement will include:
- Scope of work — specific surfaces, rooms, or areas to be painted
- Materials — brand, product line, and sheen level
- Number of coats
- Prep work included
- Total project price and payment schedule
- Estimated start date and duration
Any work not explicitly listed in the project agreement is not included in the quoted price and will be handled via a separate change order.
04
Payment Terms
Deposit: A deposit is required to secure your place on our schedule. The deposit amount will be stated in your project agreement, typically ranging from 25%–50% of the total project cost depending on project size.
Progress payments: For larger projects, milestone payments may be required as outlined in your project agreement.
Final payment: The remaining balance is due upon completion of the project and your satisfaction walkthrough. Final payment must be received before we consider the job closed.
Accepted payment methods: We accept credit card, debit card, check, and bank transfer. A convenience fee may apply to credit card payments as disclosed at time of payment.
Late payments: Balances not paid within 7 days of the due date may be subject to a late fee of 1.5% per month. We reserve the right to pause or suspend work on any project with an outstanding balance.
Returned payments: A $35 returned check fee will be assessed for any check returned by the bank for insufficient funds.
05
Change Orders
Any changes to the original project scope — whether additions, reductions, or substitutions — must be documented in a written change order before work on the change begins.
Change orders may affect the total project price and the project schedule. We will provide you with updated pricing for your approval before proceeding.
Verbal agreements to changes are not binding. All change orders require written approval from the customer.
If you discover something mid-project you'd like to add — an extra room, additional trim — just let us know. We'll write it up as a change order so everything stays clear and documented.
06
Scheduling & Access
Scheduling: Project start dates are estimates. While we make every effort to start on time, scheduling may be affected by weather, prior project delays, or material availability. We will communicate any schedule changes as soon as possible.
Access: The customer agrees to provide our team with reasonable access to the property on scheduled work days during agreed-upon hours. If access is not available and we are not notified at least 24 hours in advance, a trip charge may apply.
Weather delays: Exterior work may be delayed due to rain, high winds, extreme cold, or other weather conditions that would compromise the quality of the finish. We will reschedule affected days at no additional charge.
Occupied homes: For occupied properties, we ask that you keep pets secured and keep children away from active work areas for safety. We will protect furniture and flooring as outlined in your project agreement.
07
Customer Responsibilities
To ensure the best possible result, customers are responsible for the following unless otherwise stated in the project agreement:
- Clearing the work area — removing small items, breakables, and valuables from rooms or surfaces being painted
- Disclosing known issues — informing us of any known water damage, mold, lead paint, asbestos, or structural concerns before work begins
- Color selection — providing approved paint colors and sheens prior to the scheduled start date; last-minute color changes may affect the schedule and cost
- Pet and child safety — keeping pets and young children away from active work areas
- HOA approval — obtaining any required homeowner association approvals for exterior color changes before work begins
Failure to fulfill these responsibilities may result in schedule delays, additional costs, or work quality issues for which Vantage Painting Co. cannot be held responsible.
08
Warranty
Vantage Painting Co. stands behind our work. We provide the following warranty on completed projects:
- Interior painting: 2-year warranty on labor and workmanship
- Exterior painting: 3-year warranty on labor and workmanship
- Cabinet painting: 2-year warranty on labor and workmanship
Our warranty covers peeling, cracking, blistering, or significant fading caused by improper application. It does not cover:
- Normal wear and tear
- Damage caused by water intrusion, moisture, or structural movement after project completion
- Color fading due to UV exposure beyond the manufacturer's stated expectations for the paint product used
- Damage caused by the customer, third parties, or events outside our control
- Surfaces that were pre-existing conditions not noted in the project agreement
Warranty claims must be submitted in writing to [email protected] with photos of the issue. We will respond within 5 business days and schedule a warranty inspection at no cost to you.
Paint manufacturer warranties are separate from our labor warranty and are governed by the manufacturer's own terms. We use premium paint products and will provide product information upon request.
09
Limitation of Liability
Vantage Painting Co. carries general liability insurance and is committed to protecting your property. In the event of accidental damage caused by our team during the course of a project, we will repair or replace the damaged item or compensate the customer at fair market value, up to the limits of our insurance policy.
We are not liable for:
- Pre-existing damage, defects, or conditions not documented in the project agreement
- Damage caused by conditions outside our control (weather events, structural failures, hidden defects)
- Consequential, indirect, or incidental damages beyond the value of the services provided
- Delays caused by weather, material shortages, or circumstances beyond our reasonable control
Our total liability to you in connection with any project shall not exceed the total amount paid to us for that specific project.
10
Cancellation Policy
Customer cancellation:
- Cancellations made more than 7 days before the scheduled start date: deposit is fully refundable, minus any materials already ordered.
- Cancellations made 3–7 days before the scheduled start date: 50% of the deposit is refundable.
- Cancellations made less than 3 days before the scheduled start date: the deposit is non-refundable, as the crew time has been allocated and materials may have been ordered.
- Once work has begun, cancellation forfeits the deposit and the customer is responsible for the cost of completed work to date.
Vantage cancellation: We reserve the right to cancel or postpone a project due to unsafe conditions, weather, or circumstances beyond our control. In such cases, all deposits are fully refundable or transferred to the rescheduled date at your option.
11
Website Use
The content on vantagepaintingco.com — including text, images, logos, and graphics — is owned by Vantage Painting Co. and protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use of the site.
We make reasonable efforts to keep information on this site accurate and up to date, but we do not warrant that the content is error-free. Pricing shown on the website is for illustrative purposes only; actual project pricing is determined through the estimate process.
12
Disputes & Governing Law
We hope to resolve any concerns through direct communication first. If you have a complaint or dispute, please contact us at [email protected] or (734) 474-5659 and we will make every effort to reach a fair resolution within 10 business days.
These Terms are governed by the laws of the State of Michigan. Any disputes that cannot be resolved informally shall be submitted to binding arbitration in Wayne County, Michigan, under the rules of the American Arbitration Association, unless both parties agree otherwise in writing.
You waive any right to a jury trial or to participate in a class action lawsuit related to our services or these Terms.
13
Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the effective date at the top of this page. Your continued use of our website or services after such changes constitutes your acceptance of the updated Terms.
For active project agreements already signed, the Terms in effect at the time of signing govern that project unless both parties agree in writing to updated terms.
14
Contact Us
Questions about these Terms? Reach out directly:
- Company: Vantage Painting Co.
- Address: Plymouth, MI — Serving Western Wayne County
- Email: [email protected]
- Phone: (734) 474-5659
- Hours: Mon–Fri 7am–6pm · Sat 8am–2pm
Questions About Your Project?
We believe in clear communication before, during, and after every job. Reach out anytime.